Refund & Cancellation Policy
Last updated: September 5, 2026 · Transparent payment terms for Myanmar students & parents.
We want you to feel completely confident when subscribing to IGAI. If you purchase a premium plan and find that the platform does not meet your learning expectations, you can request a full refund within 48 hours of payment.
1. Refund Eligibility Criteria
You are eligible for a 100% refund under the following circumstances:
- A refund request is submitted within 48 hours of the initial subscription activation.
- Duplicate charges or accidental double payments occurred via KBZPay or WavePay.
- Platform technical failure preventing access to paid subjects for more than 48 consecutive hours.
2. How to Request a Refund
To initiate a refund, please send an email or Telegram message to our support team with:
• Your registered IGAI email address
• KBZPay or WavePay Transaction Slip / Screenshot
• A brief reason for your refund request
Email: [email protected] · Telegram: @igai_support_bot
3. Processing Time & Payment Method
Approved refunds will be transferred back to your original payment account (KBZPay or WavePay) within 1 to 3 business days. There are zero handling or cancellation fees deducted.
4. Subscription Cancellation & Upgrades
Subscriptions do not auto-debit your bank account automatically without your authorization. When your monthly or term plan expires, you simply choose whether to renew or remain on the free tier. No unexpected renewal charges will ever occur.